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Terms & Conditions

Please read these Terms and Conditions and ensure that you have acknowledged, understood and have agreed to abide and adhere before you purchase from us. By placing an order, you are agreeing to be bound by the following Terms and Conditions:-


Order & Payment

  • Goods sold are not refundable. Exchange can be considered under limited circumstances. Kindly contact our Customer Service Representatives for more information.
  • No cancellation is allowed after an order has been processed.
  • Once payment is received, an invoice will be sent to your billing email. Printout invoice will not be included within the parcel.



  • All products will be delivered to the shipping address provided by the customer. We are not responsible for the delays or losses due to incorrect information provided by the customer. Please double check your order details before confirming the order.
  • The estimated time of arrivals of your purchases may be affected by various reasons. If you are unable to receive your order within the estimated delivery date, we shall not be liable for any refunds.


Return, Exchange & Refund

  • Returns, exchanges and refunds are not allowed for change of mind. Dissatisfaction such as quality issue, sizes, and colours are not eligible for return and refund.
  • We accept exchange under limited circumstances such as incorrect item delivered or damaged during delivery. Photo evidence are required and customer should contact us about the issue within 3 days of receiving your order.
  • Return products must be unworn, and in their original condition and packaging.


Promotional Codes

  • Each promotional code is subject to specific terms and conditions stated on the promotional code offer and these general promotional code terms and conditions.
  • The promotional code is valid for a limited time only and must be redeemed within the validity period.
  • Promotional codes are not valid in conjunction with any other promotion unless stated otherwise.
  • Non-exchangeable for cash or store credit.



  • Please allow 5-10mm of difference in our measurements.
  • The difference of measurement is not considered as a defect item.



  • The product images shown are for illustration purposes only.
  • Due to the colour calibration of the individual’s computer, products might appear darker or brighter in reality.  The product images may not be an exact representation of the product.
  • All images shown on the website are owned by Her Jewellery and are considered intellectual properties of Her Jewellery.


We reserve the right to change these terms and conditions at any time without prior notice.